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Yamaha Marine Group Launches Second Installment in New Service Management Workshop Online Training Series

Posted 3/22/2016

NEW MODULE FOCUSES ON CUSTOMER-FOCUSED SERVICE PROCESSES

Kennesaw, Ga. – Mar 22, 2016 –  Yamaha Marine Group announced today the launch of the second installment in the new Service Management Workshop Online Training Series.  This second installment of the series, Service Management Workshop: Customer-Focused Service Processes, is available now through Yamaha Marine UniversityÔonline (YMU Online).  The final installment in the series is slated for release later this March.

The newest module focuses on a wide variety of service processes including dispatching, quality control, and active delivery, among others.  Additionally, each module in the online training series includes a self-assessment guide that will help dealers apply the lessons of the training within the unique context of their own stores.  The self-assessment guide accompanying this second module aims to help dealers create, or improve, their own service process map.  

 “It has been very exciting to watch the positive reaction to the first module in the new Service Management Online Training Series, and we believe this second installment will bring additional value to our dealers,” said Martin Peters, Communications Manager, Yamaha Marine Group. “We highly recommend this new process-focused module, and hope that it will become a resource dealers want to revisit time and again.”

Each module in the series makes the valuable lessons of Yamaha’s popular Service Management Workshop live training available online to dealers across the country.  Yamaha dealers can access the new service management workshop modules along with additional product and business training modules through YMU Online.

For more information please contact dealertraining@yamaha-motor.com.

 

Yamaha Marine products are marketed throughout the United States and around the world. Yamaha Marine Group, based in Kennesaw, Ga., supports its 2,000 U.S. dealers and boat builders with marketing, training and parts for Yamaha’s full line of products and strives to be the industry leader in reliability, technology and customer service. Yamaha Marine is the only outboard brand to have earned NMMA®’s C.S.I. Customer Satisfaction Index award every year since its inception. Visit www.yamahaoutboards.com.

 

This document contains many of Yamaha's valuable trademarks. It may also contain trademarks belonging to other companies. Any references to other companies or their products are for identification purposes only, and are not intended to be an endorsement.