Company News Special Notice: Yamaha Financial Services FAQ Posted 1/24/2020 We apologize for the delayed service. Please be assured that no late charges will be assessed, and no adverse credit reporting will occur until these issues are resolved What’s going on? On January 11, 2020, Yamaha Financial Services transferred several thousand accounts from Synchrony Financial to a new Servicer, Vervant. During the data transfer process, incorrect account numbers were communicated to the customers in their welcome letter. Payment information is still being transferred, reviewed and validated. Our team is working diligently on manually updating these details to ensure accuracy; however, this process is taking longer than initially anticipated. We sincerely apologize for this error. We understand that this has caused much stress and, and we greatly appreciate your patience and support while we rectify the accounts. But my account number doesn’t work? Some of the account numbers on the initial mailing were incorrect. On January 21, 2020, the correct account numbers were mailed to all customers via direct mail. If you do not receive the updated letter by January 31, 2020, please contact us at 1-888-787-5565 or Yamaha@acct-admin.com If you are a former Synchrony customer, your new account number is the same as your older account number but with a “YM” added to the front. My last payment was through Synchrony but, it is not showing up in Yamaha Financial Services. Payments posted to Synchrony in the weeks prior to the transition may not be posted to your Yamaha Financial Services account yet. Our team is working diligently to ensure that all accounts are up to date. Payments made prior to the transition are reflected accurately. Please be assured that any late fees charged as a result of the delay in posting payment to your account will be reversed. We are committed to getting all accounts transitioned accurately and are not reporting to the credit bureaus until your account status is up to date. My account says I missed a payment, and I’m now being charged late fees. If you made an on-time payment that shows as posted from your banking institution and received a letter stating you will incur late fees, please know that these late fees will be waived. Our team is working diligently to ensure that payments are reflected accurately within the Yamaha Financial Services portal. Any late fees charged as a result of the transition will be reversed. Additionally, we will not be reporting to the Credit Bureaus until your account status is up to date. Who can I contact for help? Please call 1-888-787-5565 or email Yamaha@acct-admin.com. I am trying to reach Yamaha Financial Customer Service, but I’ve been on hold for a while. We sincerely appreciate your patience during this time of transition. Due to the number of people affected, we are aware that wait times are long. We have pulled in additional support and will do our best to answer each call as quickly as possible. We understand that your time is valuable. We greatly apologize and are working diligently to resolve this. Thank you for your patience. If you would like for one of our team members to contact you directly, please provide the name on the account and the best phone number where you can be reached. Someone from our team will contact you within one to two business days.